S E R V C E K E E D A

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info@servicekeeda.com +91 8879 199 199

Privacy Policy

Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. The service being provided by SERVICE KEEDA® is for charging EVs at the charging stations owned and/or operated by various CPOs. The cost of charging a vehicle can be paid in advance or after the charging facility has been availed. In case the cost has been prepaid before availing of the charging facility, any balance amount due after the charging has happened will be refunded to your SERVICE KEEDA Credit which can be used for the next booking. Any excess charging over and above the prepaid amount will have to be paid by the consumer after the charging. Once the consumer’s electric vehicle has been charged, SERVICE KEEDA® reserves the right to charge the cost of charging from the consumer. Customers can cancel the booking any time after the booking has been done till the pre-specified minutes of starting time slot. In case of no show till pre-specified minutes after the starting time, the booking would be cancelled by default. The customer would be charged the booking and or convenience fee which was shown at the time of booking in case of no show or cancellation of the booking. By visiting this portal or App, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our portal or mobile APP. By mere use of the portal or APP, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is subject to our Terms of Use. COLLECTION OF OTHER INFORMATION When you use our portal/APP, we collect and store your personal information and other information (except payment mode related details) which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our portal to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. You can browse the portal/go through the APP which require you to provide your personal information including but not limited to your name, contact details, vehicle details etc. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You have the option not to provide information by choosing not to use the portal/APP. We may automatically track certain information about you based upon your behavior on our portal/APP. We might use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. Your personal information may also be analysed to provide you customized information, or information with a customized approach on our portal or application. This information may include the URL that you just came from (whether this URL is on our portal or not), which URL you next go to (whether this URL is on our portal or not), your computer browser information, and your IP address. We use data collection devices such as "cookies" on the portal to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We collect personally identifiable information (email address, name, phone number etc.) from you when you set up an account with us. While you may be able to browse some sections of our portal without being a registered member, access to certain activities/features do require registration. We reserve the right to use your contact information to send you offers based on your previous orders and your interests. USE OF INFORMATION We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our service offerings, we collect and analysed demographic and profile data about our user's activity on our portal/app. We identify and use your IP address to help diagnose problems with our server, and to administer our portal/app. Your IP address and location, is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience at our portal, providing you with content that we think you might be interested in and to display content according to your preferences. SHARING OF INFORMATION We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by the Indian laws or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. LINKS TO OTHER PORTAL Our portal links to payment portals (that may collect personally identifiable information about you). We and our portal are not responsible for the privacy practices or the content of those linked portals. Whatever data is transmitted to those other portals like Credit Card/Debit Card information, BHIM information, UPI information etc. that you as a user provide to these other payment portals are protected under the data prevention policies of those portals itself and do not come under the purview of our data protection policy. On request we provide access to the data prevention policies of the linked portals to our users. SECURITY PRECAUTIONS Our portal/APP has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to security guidelines, protecting it against unauthorized access. CHOICE/OPT-OUT We will provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us (if at all you receive such communications in the future), after setting up an account. ADVERTISEMENTS We may use third-party advertising companies to serve ads when you visit our portal/APP. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other portals/APP in order to provide advertisements about goods and services of interest to you. YOUR CONSENT By using the portal and/or or app and/ or by providing your information, you consent to the collection and use of the information you disclose on the portal and/or software application in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Note: Our privacy policy (Privacy Policy) is subject to change at any time without notice. To make sure you are aware of any changes, please view this Privacy Policy periodically. QUESTIONS? Please contact us at admin@servicekeeda.com for any question regarding this Privacy Policy.



Terms and Conditions

The www.servicekeeda.com web portal, the SERVICEKEEDA mobile App (as also defined below as “Application”), Charging stations, and other services hosted or made available by SERVICE KEEDA including FAQ pages, Contact Us, Payment Gateway Service Provider are collectively referred to in these T&C as the “Service”. In exchange for being enabled to use the Service, you agree to abide by these T&C. The Application/portal is operated by SERVICE KEEDA, offers the Service to you for getting your Electric Vehicle charged at various CPO’s owned and/or operated charging station subject to your agreement with this Terms & Conditions of the Service. Please read these Terms & Conditions of Service carefully before registering as Customer for accessing or using our Service. By registering as Customer, you agree to be bound by these Terms & Conditions of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access or use our Service. If these Terms & Conditions of Service are considered an offer, acceptance is expressly limited to these Terms & Conditions of Service. Any new features or tools which are added to the current Application or Service shall also be subject to the Terms & Conditions of Service. You can view the most current version of the Terms & Conditions of Service at any time on the portal/application. We reserve the right to update, change or replace any part of these Terms & Conditions of Service by posting updates and/or changes to our portal/application. It is your responsibility to check our portal or Application periodically for changes. Your continued use of or access to our service following the posting of any changes constitutes acceptance of those changes. Service Registration as Customer You agree that before using our Service you will register to Application/Portal as Customer. For registration you will download SERVICEKEEDA App from Google Play Store using compatible smart phone or visit www.servicekeeda.com register yourself as Customer by providing personal information like your name for identification, mobile number for communication, Vehicle number etc. (Collectively referred to as “Personal Data”). Your personal details and all other information shall be stored on authorised service cloud base server (AWS) and you are doing hereby specifically authorizing us for this purpose. It is the Customer's responsibility to ensure that the user information is always correctly registered in the Application. SERVICEKEEDA is not responsible for incorrect input data during registration, regardless of the registration method. Customer may also choose to be a guest user. Application also provide a feature for corporates to opt for corporate registration wherein they shall have to provide details of drivers, vehicle nos. etc. for registration. SERVICEKEEDA reserves the right to freely assess Customer request for registration to Service and accept or reject the registration. Subsequent to successful registration you will get an OTP which after confirmation will complete the registration for accessing the Service through Mobile App/portal for which you shall have to create your own password/user name, except for guest user case. Connection to the Service can be availed through charging units installed only at charging stations listed with SERVICEKEEDA. List of nearby chargers including its availability is listed on portal as well as App. You can connect your EV to the charging unit with the help of App. Charging Session starts from the time you connect your EV to charging unit listed with SERVICEKEEDA and ends when you or application/portal disconnects your EV from charging unit. It is the Customer's responsibility to ensure that charging begins and completed correctly. To ensure that the charging has begun, the Customer shall refer to the information visible on the charger or APP. It is the Customer's responsibility to ensure that the vehicle has the right conditions to charge at the charging station. It is the Customer's responsibility to update the account with any new/updated information as possible after receiving the information. If corporate registration is opted, a consolidated invoice shall be generated at the end of the period mutually agreed between CPO’s and the corporate entity. By accepting this T&C, you accept that SERVICE KEEDA will debit the Applicable charging fee, including applicable taxes. The final charging fee, which is based on the time of charging or the fixed amount charged or on per unit electricity consumed or mix of the above at the predetermined price notified to the Customer before charging, will be calculated once the charging is completed and debited immediately. Charging shall be completed either by the system according to the Customer's instructions given at the beginning of charging session, or by the Customer at any time. The Customer is, for their part, responsible for keeping the password secure. It is recommended not to write down the password lest third parties can access to your account. It is also advised that the password should be used in a way that does not allow others to gain access to the information. The Customer shall immediately notify SERVICE KEEDA by sending an e-mail to info@seervicekeeda.com if Customer believes that unauthorized persons have gained access to or knowledge of the password. Unauthorized use of the services The Customer is responsible for any unauthorized use of the Service under their control. The Customer is advised to notify SERVICE KEEDA immediately if they believe that their account has been used by an unauthorized person or in an unauthorized manner. Complaints and Investigation of a SERVICE KEEDA application purchase transaction A Customer wishing to submit a complaint regarding Transaction shall notify SERVICE KEEDA within 15 days of the date on which the purchase transaction in question became available on their online account. The complaint shall clearly indicate the type of error in the Transaction. When a Customer submits a complaint, SERVICE KEEDA shall carry out an investigation. Complaints regarding incorrect charging costs are processed and determined by SERVICE KEEDA. If and when a complaint is accepted, SERVICE KEEDA shall compensate the Customer for the amount, which will not be more than the excess amount deducted in lieu of the charging fee. If the complaint is rejected, SERVICE KEEDA shall inform the Customer of the result of the investigation of the complaint and inform the position of SERVICE KEEDA. The investigation shall be completed within 90 days from the receipt of written complaint. Changes to Services or terms and conditions SERVICE KEEDA reserves the right to modify T&C or Services time to time to adapt its operation to new technologies or new IT platform, or due to administrative reasons or due to information security or regulatory requirement etc. All such updated T&C shall be applicable for availing the Service. At all times updated T&C shall be available for view to Customers on www.servicekeeda.com or the APP. It will be notified to Customers in the form of Updates on their App. Customers are advised to periodically update SERVICE KEEDA App for use. Termination of membership/registration The Customer may terminate their membership by giving one month’s notice. The notice of termination shall be sent by e-mail to info@servicekeeda.com However, customer will be liable to pay all dues against transaction made till the date of cancellation of registration. SERVICE KEEDA has the right to give notice to terminate this agreement in the following cases: The Customer uses the Service contrary to this agreement or to the obligations they have towards SERVICE KEEDA. The Customer does not meet their payment obligations in case of invoice-based payment or corporate registration due fee (if applicable) SERVICE KEEDA has cause to suspect that the Service is being misused In all above cases, SERVICE KEEDA shall give opportunity to Customer to remedy the situation. If within 15 days from the issuance of such remedial notice, Customer does not remedy the situation, SERVICE KEEDA shall have the right to invoke this clause for termination of the registration. It is the Customer's responsibility to terminate the registration if the Service is not intended to be used, if the vehicle is sold or temporarily out of use, etc. SERVICE KEEDA can terminate this Agreement by providing 30 days’ notice to you without assigning any reason. Disclaimer of Warranties & Limitation of Liability We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error- free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall SERVICE KEEDA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Indemnification You agree to indemnify, defend and hold harmless SERVICE KEEDA and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Jurisdiction and Governing Law All disputes arising from this Agreement shall be governed by Indian laws and Courts at MUMBAI shall have jurisdiction over matters arising out of this Agreement..



Cancellation and Refund Policy

The service being provided by SERVICE KEEDA is for charging EVs at the charging stations owned and/or operated by various CPOs. The cost of charging a vehicle can be paid in advance or after the charging facility has been availed. In case the cost has been prepaid before availing of the charging facility, any balance amount due after the charging has happened will be refunded to SERVICE KEEDA Credit which can be used for the next booking. Any excess charging over and above the prepaid amount will have to be paid by the consumer after the charging. Once the consumer’s electric vehicle has been charged, SERVICE KEEDA reserves the right to charge the cost of charging from the consumer. Customers can cancel the booking any time after the booking has been done till the pre-specified minutes of starting time slot. In case of no show till pre-specified minutes after the starting time, the booking would be cancelled by default. The customer would be charged the booking and or convenience fee which was shown at the time of booking in case of no show or cancellation of the booking.



PRODUCT & SERVICE

SERVICE KEEDA offers the Service to a user for getting his/her Electric Vehicle charged at various charging station subject to the agreement with the Terms & Conditions of the Service. The user can get his/her vehicle charged at any charging stations listed with SERVICE KEEDA. The users can book and pay for the service using the payment gateway in the mobile app available to the users. The details of past transactions for the charging can be viewed in the APP/web portal (upto 1 year) that they have got done under the services provided by SERVICE KEEDA.



ABOUT

"SERVICE KEEDA offers the most flexible and reliable, cloud-based EV solutions for end user along with commercial businesses and government facilities. For drivers and end users Our Web / mobile app makes it effortless to access and utilize each EV Connect charging station. After you download the free app, You can search for EV charging stations near you, can check charger status, Book a charge session, and make payments on the go.

Popular Services

At Servicekeeda, we offer a wide range of services designed to support the growing needs of the electric vehicle (EV) industry.
Our most popular services are tailored to ensure efficiency, reliability, and customer satisfaction. Here are some of our top services:

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EV Charging Station Installation

Turnkey Solutions:
From site assessment and planning to installation and commissioning, we provide comprehensive solutions for setting up EV charging stations.

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Charging Station Management Software

Real-Time Monitoring:
Monitor the status and performance of your charging stations in real time to ensure optimal operation.

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Mobile App Integration

Remote Monitoring:
Users can monitor their charging status and receive notifications directly on their mobile devices.

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Fleet Management Solutions

Real-Time Fleet Tracking: Monitor the location, status, and charging needs of each vehicle in your fleet.

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